The pressure when you snap the front screen back in place makes the connection stronger! My 6+ was doing exactly what you are saying yours is. Their prices are unbeatable and if anyone beats them, they will refund the difference fast. I’m not sure how an iPhone 6 or 6 plus can still be under warranty. I have ordered 4 replacement screens and the touch works on NONE of them. Although your iPhone is likely out of warranty, “touch disease” is due to a design flaw. Immediately he said Apple will deny my claim and I still have to pay $149 whether or not the phone is repaired. One of the items was a cell phone battery, which is dangerous. Multi-Touch Repair Program for iPhone 6 Plus Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device. It’s not just Amazon that gets pwned. It makes some sense, but it doesn’t foster brand loyalty. They’re getting completely pwned by counterfieters. How would I go about fixing this? Unimpressed, they told me the store gets counterfeits (!!!). The iPhone 6 and 6 Plus are susceptible to a manufacturing defect affecting the touch screen controller. I have an iphone 6 plus. I have taken care of all of my electronics. Many an iPhone 6 Plus has been struck down by the scourge known as “Touch Disease,” but Apple has not acknowledged the problem was systematic or widespread — until now. This may be a favorable option because if it doesn’t work you can still proceed to step 2. Gestures and taps simply don’t work.eval(ez_write_tag([[580,400],'appledystopia_com-medrectangle-3','ezslot_1',114,'0','0'])); The iPhone 6 Plus is more susceptible to “touch disease”. The problem is due to a loose connection, which can be influenced by heat and other factors. My iphone 6+ has had "Touch Disease" (or I thought it was) since I bought it. Released on September 19, 2014, this 5.5" screen iPhone is the larger version of the iPhone 6. I tried to replace the battery but no luck. I recently purchased a few counterfeit items on Amazon, and they all had the Amazon Choice designation. I don’t want to get anyone in trouble or call out any non-public individual on this site. A common problem now amongst iPhone 6 and iPhone 6 Plus users is the screen freezing and becoming unresponsive to touch. Before install, put some electric tape on the logic board cut out. iPhone 6 Plus Shield for Touch IC repair. It turns out that there was some truth to “bendgate”, the furor over the iPhone 6 and 6 Plus bending easily. It has the dreaded touch disease. Sometimes the “geniuses” tend to make decisions on their own, and they are the wrong decision. This explains why we have the display symptoms like grey bars. We’ll take a look at how to join the class action lawsuit later in this article. I buy my Apple products from B&H Photo and have never had a problem. The iPhone 6 touch disease has been a popular topic lately. Put phone back together and it worked, but too much tape. If you’re not within proximity of an Apple Store, you can try contacting Apple’s customer support. According to AppleInsider, “touch disease” accounts for 11% of Apple Store service requests. Someone on social media informed me that the Apple Store replaced a “touch disease” plagued iPhone 6 Plus, even though it was well past the warranty period. They should repair for free. $1,200.00 total for the phone…So, when my phone got this infamous disease, and the independent AT&T Store did not have any i6’s or i7’s in stock, I chose to buy an i8 instead of throwing another $150.00 into fixing this one, especially since the repair guy said it would only work for 6 more months…is it too late to join the class action suit? I fixed the touch disease by placing electrical tape over the IC chip but eventually I dropped my phone and cracked the screen. Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device. The frustrating part for iPhone 6/6+ owners is that Apple did not immediately take ownership of this problem. Put phone back together and it worked, but too much tape. Terms — Simply visit the McCune Wright website and complete the short online form. I can’t even unlock it. Over time, it may cause the touch controller to separate and lose contact with the main logic board. Before you pursue this litigious path, there may be an easier option. I did the touch disease “repair” with electrical tape. I have the iPhone 6 Plus so of course I have touch disease. I said no, I ordered it off the website – it was a refab. Multi-Touch Repair Program for iPhone 6 Plus. Unfortunately, the Apple Store employee is correct. Third-party repair shops are capable of fixing “touch disease”. I faced some bad treatment at the Apple Store with my Mac Pro, because I bought it from Amazon. To preface this - I have an Iphone 4, 5, Ipad, and had an ipad air. iPhones that are affected by “touch disease” display a flickering gray bar at the top of the screen. For example, if you put your iPhone in your pocket and sit down, the pressure can flex it. If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a … Not detected by multiple PCs. That said, I’m not a fan of cases. open that up, put a folded piece of electric tape there, then screw back the plate, close up the phone, and voila - you have a working phone again. You’ll also want to inspect all of the flexes as they can cause strange symptoms when they are torn (even the slightest tear). Try taking it into the Apple Store. Your email address will not be published. I have an iphone 6 plus. Unfortunately regulation is often done in the court room. There’s no data on exactly how many users are affected by “touch disease”. I bought my iPhone 6+ between August & October, 2016…I replaced the screen 3 times since I bought it, two of which were back to back…approximately $150.00 each time, then, paid the phone off…totaling appr. I have an iPhone 6 Plus and have same touch screen disease problems as others. It is mentioned towards the bottom of this article, including a link to sign up. Now all I use the phone for is a mobile hotspot so I can use my computer! According to AppleInsider, “touch disease” accounts for 11% of Apple Store service requests. He said sorry and walked away.Anyone faced this situation? When they take apart the phone to replace the battery, it’s possible that they could damage the device. “Touch disease” renders your iPhone 6 or 6 Plus completely useless. There aren’t a lot of repair services capable of fixing it. I asked why I can’t trade-in now for $149. If you have to spend $150 to fix your iPhone 6 or 6 Plus, you deserve to be compensated. Needless to say, if your iPhone is affected with “touch disease”, you probably won’t be able to sell it. The funny thing is that B&H beat their own price in each case. I have a iPhone 6 Plus which is stuck on the apple logo. visit the McCune Wright website and complete the short online form, Apple’s Multi-Touch Repair Program web page. This solution will cost you $5-25 depending on the kit you get and the electrical tape. If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of $149. That Mac is still going strong after 8 years! This are super stiff shields that will prevent the logic board from flexing. Ironically, the Apple “geniuses” don’t have the equipment or skills to fix it. You should join the class action lawsuit. The iPhone 6 Plus suffers from three times as many incidents of “touch disease” as the smaller iPhone 6. You’d probably remain an Apple customer. The 6s was made with a stronger material that was not supposed to cause this issue. Maybe you bought your iPhone 6 plus right before they were discontinued on Sept 7, 2016 and you have AppleCare+? Accessibility. This problem has been named ‘Touch Disease’. I got over it. After doing a Google search, I found that Microsoldering.com is both familiar with this issue and has fixed several iPhones. He did the diagnostic test and told me that the iPhone 6+ needed to look into further by Apple, which meant I get a loaner while the phone is being looked into. Not possible, I said, I bought it from Apple directly. Save my name, email, and website in this browser for the next time I comment. The law firm of McCune Wright has filed a class action lawsuit against Apple. Eventually the problem was solved – it was an ipod that was configured for the UK market, hence the different serial number. Corporations are amoral, driven solely by delivering the next quarterly report. I have a iPhone 6 plus that is affected with touch IC disease. I still think they were wrong, but I try not to throw out the baby with the bathwater. I for this idea from an article I read that said if you put a penny in a hard case behind the rear camera the pressure will fix it… I don’t have a hard case, so what I did still worked!!! This article looks at how to fix iPhone 6 and 6 Plus “touch disease”. Anyone affected by “touch disease” can join the class action suit. Sounds like touch disease to me but Apple is only covering iPhone 6+ With the replace program as far as I know not 6s. I took it apart again, cut tape amount in half, put it back together and now nothing. I also think Apple makes the best smartphone. Hello Apple people, i need help on this one. They’re large, latent corporations — so big and sluggish, they can’t yet detect the cancer that will eat them alive. This common and widespread issue has been coined iPhone Touch Disease. It can't get into DFU mode, and my computer won't recognize it when plugged in. It’s annoying and frustrating and I don’t want to pay $150 to get it fixed. I took mine apart, I’ve replaced screens a few times before, and I I did was fold some paper over end a few times and put it on the metal plate above where all the screen connectors are, and it fixed it. The larger iPhone model features an aluminum casing with the same thickness as the standard model. Do you recommend to buy and iPhone 6? Needs a full phone replacement The disease affects a fraction of devices but with there being so many iPhone's out there it could be affecting thousands of users. I wouldn’t expect a web page, in and of itself, to fix a physical problem with a device. This model is most susceptible to touch screen failure. Soldering is the last option, only after you have ruled everything else out. Buyers such as Gazelle are still paying a fair price for these iPhones, as long as they are in good condition. According to repair specialists at iFixit, "a ton" of iPhone 6 Plus handsets have experienced the problem, which it has called "touch disease." The smart thing to do would be to help you out. It’s expensive, but if you need your iPhone to work and Apple refuses to fix it, it may be worth it. I got two refunds on my MacBook Pro, each within 30 minutes. It can be left all night long and it still won’t work! If not, your choice is to either have it fixed or buy another iPhone. Apple’s design flaw has resulted in angry customers and a class action lawsuit pending against Apple. Apple has been known to replace iPhone 6 and 6 Plus devices suffering from “touch disease”. I thought about returning it and going with a Linux system. It should keep it from flexing, which damages the touch controller. By far, the most commonly affected model is the iPhone 6 Plus that first went on sale in 2014. Screen Ghosting has been a problem since day 1. At this point, the conversation was pretty much over. On top of that, the iPhone 8 is coming soon!! A pple is launching a new repair program to fix an issue some iPhone 6 Plus owners have been experiencing known as “touch disease.” Under the new service, Apple will repair … Apple did fix the issue with the iPhone 6S. I guess, in your case, it wasn’t counterfeit, per se, but it wasn’t sold as intended. I always recommend that people have their Apple devices repaired by certified technicians. Spartan7500 It’s not your fault. Even though, with normal use, you might not deform the outer case of your iPhone, internal components can still be damaged. “Touch disease” occurs with normal usage. I need to know because I DO know that it does fix it temporarily but makes the phone MUCH worse in the long run… and unfortunately my phone is at the end of the “long run” it’s only slightly past it’s warranty, and it still glitched before that… I have taken it to the Apple store and they would not do A THING…about my phone… it’s all freaking apples fault… APPLE IS SO FREAKING IGNORANT… just because they THINK that everyone wants a fancy (but weak phone) does not mean everyone does… because I’m pretty EVERYONE… would rather have an ugly looking phone that works perfectly… am I right? I’ve tried everything, Apple also said they couldn’t fix mine even though it was IN ITS WARRANTY! Apple’s competitors tend to have similar policies. Yeah, they’re ridiculous. Appledystopia: Information, News and Help for the iPhone, iPad, iPod, Mac and Apple TV. Shown in red squares shows where the touch IC’s are on the iPhone 6 Plus. And According to them they will continue to replace iPhone 6 plus as long as you have the phone malfunctioning for $149. That actually makes sense. That said, this should not cause the phone to “die” either. Apple genius said a screen replacement wouldn't fix it. Remarkably, I have kept receipts and sent them a photo of it and then fed exed the original to them. I've spent a lot of money on the app store. I realize the title of this article is “Fix iPhone 6 and 6 Plus Touch Disease”, but it doesn’t mention anything about doing this yourself. I have the same problem. I consider this a “learner phone” and I have soldering tools for small electronics like this, so please dont consider anything “too advanced”, I would like to try. for those of you overwhelmed by the above video, it's really easy. What got my problem so much attention was they were afraid their warehouse itself was infected. open up your phone and remove the metal shield shown around 1:15 in the video. A number of old iPhone users are reporting an issue with their iPhone 6 and iPhone 6 Plus phones freezing up and becoming unresponsive to touch. I’ve only had my iPhone 6s plus for 3 weeks. Some things I need are only sold on Amazon. Requirements for Apple’s Repair Program: Have an iPhone 6 Plus; In working condition; That shows the symptoms listed earlier in the blog; That does not have a cracked screen. And Apple needs to accept the fact that they can’t control counterfeits as a price of success and not hold customers that purchased in good faith – possibly from their own store accountable for it. The good news is that, despite this manufacturing flaw, resale value of iPhone 6 and 6 Plus models seems to be unaffected. The Multi-Touch Repair Program only covers the iPhone 6 Plus. I redacted the Apple Store employee’s name. Let’s take a look at what “touch disease” is and how to fix it. I’ve worked in corporate America for 15 years. It’s the only way they will learn. Over the next two weeks, I got daily – eventually hourly contacts from higher and higher levels of support. Ideally, you want to use known-good parts so that you can rule things out. I had this problem in November 2016 and I paid Apple to replace my iPhone with a refurbished unit. 2) tried every reset button possibility combination. If you look at the seller on Amazon, it says Apple. Now I’m stuck spending more money on a new phone or on repairs. Apple Store advised me to buy a refurbished one for $149 because my phone is out of warranty.I found it unfair because I believe it’s Apple’s design or manufacture problems. In your case, there was nothing to lose. I swear I have the worst touch disease EVER it is very very rare that my phone ever works… I don’t know how I even got it to work right now… I swear I’ll break my phone in half I bend it so much… is bending in a certain place the correct way to fix this temporarily? The screen no longer registers any touch input. I have no clue what the heck was that!!! Geniuses? Touch Disease is most common on the iPhone 6 Plus because of the higher tendency to bend but there is also a possibility of having Touch Disease on the regular iPhone 6. I know, in some cases, they have replaced devices, even if they are no longer under warranty. ONLY ordering direct from them and having them mail it protects you. They did fix this issue in the 6S and later models. Suddenly Apple gifts began arriving in the mail. I really feel they should fix this for free, as it was their fault. Eventually, you will probably experience total failure. Sometimes a lawsuit will remind them to think about the actual customers, instead of the shareholders. I personally wouldn’t recommend subjecting any iPhone to shocks, however, if you have nothing to lose, it may be worth it. The company today launched a new "Touch Disease" repair program for the iPhone 6 Plus, finally addressing complaints about a hardware defect that causes the display of the devices to become unresponsive to touch, or less responsive overall.If you have an iPhone 6 Plus that is affected by … Upon further inspection on the interwebs, I found that ALL cases of Touch Disease have the grey bar issue, mine does not, and never has. The article provides options for getting your iPhone fixed, as well as legal recourse. He went on and said that they need to check if I have any third party modification to the phone. It is known as touch disease, it sounds scary and it is. The display of the iPhone 6 plus runs through the touch circuit. Above is a picture of the iPhone 6 Plus logic board. Facebook and every tech company gets exploited by malevolent actors. I’ve gone on other websites that claim it’s due to physical distress and put all the blame on the consumer when it’s Apple’s fault. if you are in France you can repair this damage with http://www.phonefix.eu special repair motherboard iPhone by microsoldering. The screen doesn’t work at all. You can save a few bucks on Amazon only to have your house burn down. Common symptoms of Touch Disease include intermittent touch when you are trying to type or swipe on the screen and grey lines near the top of the phone. The evidence that exists seems to indicate that it’s a widespread problem. Wont power on, wont charge, wont respond to anything. I fumed for a couple years and then had occasion to phone support about a different device. Thank you very much for this advice. The iPhone 6 and 6 Plus are flexible, and their internal components are subject to stress from flexing forces. That’s why there is a class action lawsuit. For more information, visit Apple’s customer support website.eval(ez_write_tag([[336,280],'appledystopia_com-medrectangle-4','ezslot_2',115,'0','0'])); “Touch disease” can be cured, but the Apple Store doesn’t have the ability to fix it. Regarding buying form amazon (and any other source) Years ago, I had an ipod that, when I synced it with my mac, it blew the mac up. This puts even more stress on the touch controller. Apple has all sorts of rules about third-party service, however, they have relaxed some of them. But they’re selling counterfeit MacBooks. My iPhone 6 Plus has the same disease and am depressed help, Am in Zimbabwe how do I get help with regards Apple replacing my iPhone. This website uses cookies to ensure you get the best experience. Thank you so much Apple!!!!!! I asked and he said anything I did to the phone which is not Apple product, e.g. You could use a third-party repair shop which has skilled and certified technicians to fix the iPhone touch disease. It takes an […] They said the serial number of the ipod was not theirs, it was a counterfeit. I agree Apple should fix this problem at no charge. After soft restarts failed, I tried flex reverse by pressing the phone several times at the back and got it working again. This custom laser cut steel shields and design to perfectly fit 6 Plus and 6 metal bracket. I would closely inspect the logic board and look for any damaged, dislodged or bridged components. At best, you can use Siri, but most of your iPhone’s functionality is inaccessible. Couldn’t do it. They trap in heat and tend to shorten battery life. [redacted] was the tech guy assisted me. They irritated me and I unloaded about this previous thing. Used plastic tool, not metal. For days it just works fine, on other days I find the disease again happening to my device. Except my iphone 6 plus. iPhone 6 Plus Touch IC Logic Board Fault. It sounds like a logic board issue but it could be a lot of different things. I don’t want to do this, but I need to recover some of my financial loss with 1 1/2 years of usage…. They have a serious problem with counterfeits infiltrating every other venue they sell out of. Since Amazon is so big, they’re putting legitimate retailers out of business. It takes an enormous amount of force to permanently deform an iPhone 6 or 6 Plus. It’s worth the effort to take your iPhone to the local Apple Store and find out how they will handle the problem. I would even recommend trying this again if you were rejected the first time. 4) disconnected battery before I unplugged screen or anything else. Wont power on, wont charge, wont respond to anything. First lets understand what Touch Disease is. The Multi-Touch Repair Program only covers the iPhone 6 Plus. Unfortunately, no. The iPhone 6 and 6 Plus are susceptible to a manufacturing defect affecting the touch screen controller. There’s a flaw with the iPhone 6 Plus and the problem will keep coming back. Why would I buy an iPhone that’s 2 generations older?ACCIDENTALLY, I FOUND OUT BY GIVING THE PHONE A LITTLE SHOCK TREATMENT, LIKE SLAPPING THE PHONE ON THE PALM OF MY HAND, IT MAGICALLY RETURNS TO NORMAL! If your iPhone 6 Plus device has dropped onto a hard surface several times it may start flickering or stop responding to touchscreen features. If they refused to service a device that was under warranty, you should escalate it with corporate. Review this great Vid IFIXIT has with Jessa Jones: A Design Defect Is Breaking a Ton of iPhone 6 Pluses Here's how many Apple is dealing with: Sources: iPhone 6 series 'touch disease' now accounting for about 11% of Apple Store repairs I would recommend you take it in the an Apple Store to get it repaired under the extended warranty program … It mostly affects the touchscreen on the iPhone 6 Plus, causing issues with zooming and other gestures. Given that this is a design flaw, it could very well happen again. I tried the to give shock (as the palm method), it then works fine for some duration and I again register the problem after some time. Please help!! (I have no affiliation with B&H, other than being a satisfied customer.). I took it apart again, cut tape amount in half, put it back together and now nothing. They don’t know if the third-party technician caused the Touch Disease problem. To do this you will need an iPhone Repair Kit from Amazon, iFixit Guide, Electrical Tape, Hope, and Patience. Not detected by multiple PCs. See also : … For example, third-party screen repairs no longer void the warranty. It had 4 months left on warranty…. The consumer should not have to pay for their mess up. You’re not out of luck. © 2020 iFixit — Licensed under Creative Commons — Privacy — i did the “shocks” for quite some time as it was the only thing that would make my phone touch reactive but then after doing the “shocks” for about three months they stopped working and now my iphone 6 plus is just a glowing paperweight. I was very upset. If I press on the screen or above the EMI shield where the touch IC is it works fine again but is there any DIY that can fix this without having to pay to get the touch IC chips re-soldered ? None have been abused, and all of them are still working fine. Even if you bought Apple Care+, the warranty would have elapsed. Don’t even get me started with mine!!!! Is the iPhone 6 regular version covered by multi touch program? Unlike fixing a broken screen or replacing the battery, repairing the touch controller is not routine service. I agree with you that this is ridiculous, but it is their policy. Well, first of all, putting tape or anything else to apply pressure on the touch ic is not really a fix, it’s a bandaid at best :>). This is an official Apple repair program cost, Multi-Touch Repair Program for iPhone 6 Plus - Apple Support (USA version) and is a better deal than the standard out-of-warranty repair charge, iPhone Service Pricing - Apple Support.The only way you will get a better price is if it is still in warranty or covered by AppleCare+ Or a 6s? Apple has ignored one of the biggest problems plaguing iPhone 6 Plus devices -- until now. How many tech companies have stood up to the test of time? Even with the new battery it loops on thw apple logo. Fixing “touch disease” requires advanced tools and knowledge. Amazon enables and emboldens counterfeiters with such big cajones, they sell $99 fake MacBooks under the name of Apple. Visit Apple to fix iPhone 6 plus touch disease. replacing battery… arrrghhh… I told him that the battery was recently replaced. The only thing I can suggest is to buy a rigid case for the device. Several a day. But if anyone says their phone is worse then mine… please talk to me… because I swear my phone is the worst… it takes me more than 5 min to get it working for 10 sec… but really once I get a good video… you’ll be surprised… if you saw my phone I bet you would not understand how I don’t smash my phone on the ground every time it glitches… someone help me!, I had the same problem … just yesterday i checked out some youtube videos on how to fix the touch disease , one was really helpful now my phone is working well1) switch off your phone2) open the two screws near the charging port( if you dont have that kind of screw driver just use a sharp edged knife)3)pull the screen up gently from down sliding up4)near the power on button after lifting up the screen u will c a small metallic cover with 5 small screws5) open the small lid and put a small piece of masking tape6) place back the metallic lid and tighten the screews7)fit back the screen and put back the 2 screwsYour phone should now be working. @spartan7500. 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